Cancellation Policy

Booking Policy: While booking the cab, or using any services offered at www.InstaCar.in the following rules apply

  1. A booking can be done for a maximum of 365 days before the trip start date. On the other hand, a booking can be done for a minimum of 1 hours before the trip start time.
  2. Booking can be done through our website at www.InstaCar.in , through our mobile app or calling us at +91 9303990231
  3. To confirm the online cab bookings, an advance amount needs to be paid by the customer. The advance amount is based on the trip estimated cost and will be adjusted against the final amount payable at the end of the trip.
  4. A customer can generate an online request without paying advance as well, but the order confirmation will remain subject to InstaCar giving approval for waiving advance payment requirement .
  5. For every confirmed booking, a car will be allotted at least 2 hours before the trip (1 hours for outstation One-Way). The customer will get an email and/or sms confirmation with the car and driver details after the allotment.
  6. Customer should either carry a printout of the booking voucher or the booking confirmations SMS for identification.
  7. Customer Should carry the identity card for verification along with them which was provided at the time of booking.

Note: 
In case of vehicle accident/break-down the company will provide an alternate vehicle or will refund the advance deposit if booking stands cancelled. InstaCar doesn’t take any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of InstaCar cabs shall not be subject to any compensation.

In case of no-show by the customer, or no intimation about change of time/date of booking, the booking advance amount will be fully forfeited. In case the customer advance is less than 500 Rs, the company reserves the right to ask for more money to cover losses due to no show/cancellations.

In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we can not find a replacement, a full refund of the advance amount will be done.

For booking modifications, following rules will apply:

  1. You can modify the start and/or end date (pre-pone or post-pone) for a booking without any modification fee (subject to availability of the vehicle) up to 2 hours or more before the original pickup time.
  2. All modification requests should be communicated to us via a phone call to 9303990231 or a mail to info@InstaCar.in and we will revert with response through email, Call or SMS.
  3. Modifications are allowed even after starting the trip, subject to availability. Such modification will be done entirely at the discretion of InstaCar.

Remaining Payments after Advance or Payment at Trip Completion:

  1. After paying advance amount, the remaining amount for the trip is always paid to the driver. The remaining amount shall be paid to the driver during and at end of the trip. All payments done to the driver will be subject to adjustment against the final bill. Please call InstaCar at 9303990231 for any clarifications on billing or other things before/during/end of trip
  2. The value of the cash payment to the driver/vendor will be the total cost plus service tax minus the advance payment(if any). The final payment shall always be in cash as the driver might will not be able to charge on card and will not accept cheque payments
  3. In case, the final amount is less than the advance booking deposit (if any), InstaCar will refund the excess amount back to the customer after confirming with the driver/operator. This refund is made within 5-7 working days after the completion of the trip.

Cancellation rules:

  1. All the cancellation requests should be done via a phone call to 9303990231 or through email at support@instacar.in
  2. In case the booking is cancelled more than 2 hours or more before the pick up time, only 90% of the advance deposit will be refunded, the remaining 10% will be charged as cancellation charges.
  3. In case the booking is cancelled within 2 hour before pick up time, Rs. 1 / KM ( upto total km of estimated run )will be charged as cancellation charges.
  4. In case the cancellation is done from GMC end due to unavoidable reasons, 100% of the advance amount will be refunded.

InstaCar reserves the right to cancel the booking of the ride before and after boarding of the ride by the customer, without assigning any reason. In the event that InstaCar cancels the ride without assigning any reason prior to the boarding of the ride, InstaCar will be liable to only reapy the amount collected from the customer and the customer will not be liable for any other compensation. In the event InstaCar cancels the booking after the boarding of the ride without assigning any reason, InstaCar may deduct cancellation charges from the customer and repay the amount after such aforementioned deductions.

Any repayment from InstaCar for such cancelation will take 7-8 business days to be debited into the customers account from the date of such cancellation.

Refunds:

All refund requests are processed within 5-7 business days, and payments are always done via the original source of payment for booking the cab. The refund requests done via Whatsapp and SMS are not taken into consideration.

Jurisdiction

These Policies are governed by the laws of Indore, Madhya Pradesh and all disputes arising out of or in connection with these terms and conditions shall be subject to Governing Laws of Courts of Indore, Madhya Pradesh. The place of jurisdiction shall be in Indore, Madhya Pradesh. Any dispute arising out of these Policies should be dealt in the Courts of Indore, Madhya Pradesh.